Privacy Policy

1. Introduction

TrueBookings is operated by DreamLink AB, 11 Amiralsvägen, Saltsjöbaden, Stockholm, Sweden (org.nr 559462-0477). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use truebookings.net and the TrueBookings iOS and Android apps (together, our “services”).

2. Information you give us

We collect personal information you provide on the website or in the apps, including:

• Name, email, phone number, and address
• Account password, or Sign in with Apple or Google (Apple may hide your email behind a private relay address)
• Listing details, ownership documents when we ask, and host payout details via Stripe
• Booking dates, guest counts, messages, and support or report texts
• Photos you choose: profile, listing, and chat (including optional photo verification)
• Payment is handled by Stripe. We do not store full card numbers

3. Information collected automatically

• IP address, device type, operating system, and app or browser version
• Pages or screens you open, and search or booking actions
• A push notification token if you allow alerts in the app
• On the website only: cookies and similar technologies, including Google Analytics

Map pins use the published location of a home. The apps do not read your GPS or precise device location. You can browse listings without sharing your location.

We do not run a third-party crash reporter in the apps. Apple or Google may collect crash diagnostics for the App Store or Play Store on their own terms. We do not receive those reports as a product we operate.

4. App permissions

The iOS and Android apps may ask for device permissions only when a feature needs them:

• Camera and photo library: only when you take or pick a photo for your profile, a listing, or chat
• Notifications: optional. If you allow them, we store a push token so we can send booking and message alerts
• Calendar: optional. If you allow it, the app can add your stay dates on this device

You can turn these off in your phone settings. You can delete your account in Settings in the app. Booking records may be kept as the law requires.

5. How we use your information

• Run the website and apps, create your account, and keep you signed in
• Show listings, process bookings, and send messages between guests and hosts
• Process stay payments and host payouts through Stripe
• Verify property ownership when we ask
• Send booking and message alerts if you allow push or email
• Provide support, review reports, prevent fraud, and meet legal duties
• Improve search, maps, and reliability

6. Cookies (website)

The website uses cookies and similar technologies. The apps use a signed-in session instead of website cookies.

• Essential cookies: required to keep you signed in and run the site
• Performance cookies: help us understand how visitors use the website (including Google Analytics)
• Functional cookies: remember preferences
• Marketing cookies: used for advertising where we enable them

You can control cookies in your browser and through our cookie tools. Turning some cookies off may limit website features. Third parties that may set cookies on the website include Google Analytics and Stripe.

7. Legal basis (GDPR)

• Contract: to run your account and bookings
• Legitimate interest: security, support, and product improvement
• Consent: marketing email, optional push notifications, and optional calendar access
• Legal obligation: tax, bookkeeping, and lawful requests

8. Sharing

We do not sell your personal information. We share it only as needed to run the services:

• With hosts or guests as needed for a stay (name, contact details, booking and listing information)
• With Stripe for payments and host payouts
• With Apple or Google if you use their sign-in
• With push providers if you allow alerts in the app
• With website analytics providers (Google Analytics) on truebookings.net
• When the law requires it, or to protect our rights, users, or the service

9. Hosts and guests

9.1 Hosts

If you list a home, guests who book may see your name, contact details, and listing information. Payment processors receive what they need to pay out stays.

9.2 Guests

If you book, the host may see your name, contact details, stay dates, and messages needed to manage the booking.

10. Data security

We use technical and organizational measures to protect personal information, including encryption in transit, access controls, and staff limits on who can see account data. No method of transmission or storage is completely secure.

11. How long we keep data

• Account data: while your account is open, then a short period after you delete it
• Payment and booking records: as tax and bookkeeping rules require
• Support and report records: as needed to handle the case
• Website analytics: as needed to understand and improve the site

12. International transfers

Your information may be processed in countries other than your own, including by Stripe, Apple, Google, and other providers we use. Where required, we rely on adequacy decisions, standard contractual clauses, or similar safeguards.

13. Your rights

You may ask for a copy of your data, corrections, deletion, a limit on use, or to object, and you may withdraw consent. Email hello@truebookings.net or use Help and contact in the app. You may complain to Integritetsskyddsmyndigheten in Sweden or your local authority.

14. Children

Our services are not for children under 16. We do not knowingly collect their data.

15. Changes

We may update this policy on the website and in the apps. We may also email registered users about material changes. Continued use after a change means you accept the new text.

16. Contact