Privacy Policy

1. Introduction

TrueBookings ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our direct booking website services for property rentals.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Property ownership documentation and verification
• Property details and rental information
• Payment information (processed securely through Stripe)
• Account credentials and preferences
• Communication records and support requests
• Guest booking information and preferences
• Property photographs and descriptions

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Website performance and error logs
• Cookies and similar tracking technologies
• Booking patterns and preferences
• Property search and viewing history

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our booking website services
• Process payments and manage subscriptions
• Verify property ownership and authorization
• Facilitate bookings between property owners and guests
• Send important service updates and notifications
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations and rental regulations
• Analyze booking patterns to improve user experience

4. Cookie Policy

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Ensure security and prevent fraud

4.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for advertising and marketing purposes

4.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

4.3 Third-Party Cookies

We may use third-party services that place their own cookies on your device. These services include:

• Google Analytics for website analytics
• Stripe for payment processing
• Social media platforms for sharing features

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract: Processing necessary to provide our services
• Legitimate Interest: Improving our services and ensuring security
• Consent: For marketing communications and optional features
• Legal Obligation: Compliance with applicable laws and regulations

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in operating our business
• To comply with legal obligations, court orders, or rental regulations
• To protect our rights, property, or safety
• With your explicit consent
• To facilitate bookings between property owners and guests
• To verify property ownership with relevant authorities
• To process payments through secure payment processors

7. Property Owner and Guest Information

7.1 Property Owner Information

As a property owner, your information may be shared with:

• Guests who book your property (name, contact information, property details)
• Payment processors for transaction processing
• Local authorities when required by law
• Our support team for customer service

7.2 Guest Information

As a guest, your information may be shared with:

• Property owners for booking management and communication
• Payment processors for transaction processing
• Our support team for customer service

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

9. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right of Rectification: Correct inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods include:

• Account Data: Retained while your account is active and for a reasonable period after deactivation
• Payment Information: Retained as required by financial regulations
• Communication Records: Retained for customer service and legal purposes
• Analytics Data: Retained for business analysis and improvement

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for certain countries
• Other appropriate safeguards as required by law

11. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

14. Supervisory Authority

If you have concerns about our data processing practices, you have the right to lodge a complaint with your local data protection supervisory authority. In Sweden, this is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten).