Contact Us
Get in touch with our team for support, questions, or to learn more about our real estate website solutions.
Send Us a Message
Get in Touch
We're here to help with your booking needs. Reach out to us through any of these channels.
Email Support
hello@truebookings.net
Response Time
Within 24 hours
Frequently Asked Questions
How do I cancel my booking?
You can cancel your booking using the "Cancel Booking" button in your booking dashboard.
What fees are charged for bookings?
We charge a service fee to cover platform costs, payment processing, and customer support: 5% for domestic bookings (host and guest in same country) or 8% for international bookings (different countries).
What payment methods do you accept?
We accept all major credit cards and process payments securely through Stripe. All transactions are encrypted and secure.
What if I have a problem during my stay?
Contact your host first for immediate issues. Contact our support team if the host doesn't respond.
Is there a setup fee?
No setup fees! Our platform is transparent with no hidden costs.