How to Manage Bookings

Your booking management starts in the admin dashboard:

• Log in to your TrueBookings admin panel
• Click on the "Bookings" tab to see all your bookings
• View booking details including guest info, dates, and payment status
• See booking status: confirmed, checkin, checkout, completed, or cancelled
• View how much you'll earn from each booking

All bookings are automatically confirmed when guests complete payment:

• Automatic Confirmation: Bookings are automatically confirmed when payment is successful - no approval needed
• View Booking Details: See guest information, check-in/check-out dates, number of guests, and total amount
• Check-in Management: Mark bookings as checked in when guests arrive
• Check-out Management: Mark bookings as checked out when guests leave
• Complete Bookings: Finalize completed stays
• Cancel Bookings: Cancel bookings if needed (guests will be refunded according to your cancellation policy)

Communicate with guests using the Messages tab:

• View Conversations: See all guest messages in one place
• Reply to Guests: Answer questions about your property
• Check-in Instructions: Provide detailed check-in information (key location, access codes, parking details)
• House Rules: Share property rules and guidelines with guests
• Local Recommendations: Suggest nearby restaurants, attractions, and services
• Handle Issues: Address any concerns or special requests

Effective communication builds trust and reduces problems:

• Quick Response: Respond to inquiries within 2-4 hours
• Professional Tone: Be friendly but professional in all communications
• Clear Instructions: Provide detailed check-in instructions and house rules
• Local Recommendations: Share local attractions, restaurants, and activities
• Emergency Contact: Provide your contact information for urgent matters

Prepare for guest arrivals to ensure smooth check-ins:

• Property Inspection: Check that everything is clean and in working order
• Welcome Message: Send a personalized welcome message 24-48 hours before arrival
• Check-in Instructions: Provide clear directions, key codes, or meeting instructions
• Emergency Information: Share local emergency contacts and your availability
• House Rules Reminder: Gently remind guests of important rules

Maintain good relationships while guests are staying:

• Check-in Follow-up: Ensure guests arrived safely and everything is satisfactory
• Be Available: Respond quickly to any questions or issues
• Respect Privacy: Don't intrude unless there's an emergency
• Problem Resolution: Address any issues immediately and professionally
• Local Tips: Offer additional recommendations if guests ask

Complete the guest experience after checkout:

• Thank You Message: Send a personalized thank you message
• Review Request: Politely ask for a review if the stay went well
• Damage Assessment: Check for any damage and address with guest if needed
• Security Deposit: Process any security deposit refunds promptly
• Future Bookings: Invite satisfied guests to book again

Manage cancellations professionally and fairly:

• Review Policy: Understand your cancellation policy and communicate it clearly
• Clear Communication: Explain your cancellation policy clearly to guests
• Document Everything: Keep records of all cancellation communications
• Professional Response: Handle cancellations professionally and promptly
• Re-booking Assistance: Help guests find alternative dates when possible

Track your booking management:

• Booking Status: Monitor all bookings and their current status
• Guest Communication: Track your response times to guest messages
• Booking Volume: Keep track of how many bookings you receive
• Guest Information: View guest details including number of adults, children, infants, and pets
• Special Requests: Review any special requests from guests