How to Get Verified
Get verified on TrueBookings to build trust with guests and start receiving payments securely through Stripe Connect.
What is Verification?
Verification means you have successfully connected your Stripe Express account and completed the required information. Once verified, you will receive a verified badge that appears next to your name on your property listing, showing guests that you are a trusted host who can accept payments securely.
Access Payment Setup
To get verified, you need to connect your Stripe Express account:
- Log in to your TrueBookings account
- Navigate to your admin dashboard
- Click on the "Settings" tab in the navigation
- Select the "Payment Setup" sub-tab
Connect Your Stripe Express Account
In the Payment Setup tab, you will see a button to connect your Stripe Express account:
- Click "Connect with Stripe": This will redirect you to Stripe's secure onboarding process
- Create or Log in to Stripe: If you do not have a Stripe account, you will create one. If you already have one, simply log in
- Complete Stripe Onboarding: Provide business type, bank account for payouts, identity documents, and tax information
- Return to TrueBookings: Once you complete Stripe's onboarding, you will be redirected back to your admin dashboard
Complete Your Address Information
In addition to connecting Stripe, you need to complete your address information in your profile:
- Street Address: Enter your complete street address
- Postal Code: Enter your postal or ZIP code
- City: Enter your city
- Country: Select your country
- State/Province: Required for certain countries (Austria, Germany, Italy, Spain)
Wait for Verification
After connecting Stripe and completing your information:
- Stripe Review: Stripe will review your account information. This typically takes a few minutes to a few hours
- Verification Status: Once Stripe enables charges and payouts, you are verified
- Verified Badge: The badge appears automatically next to your name on your listing
What Verification Means for Guests
When guests see the verified badge next to your name, they know:
- Secure Payments: You can accept payments securely through Stripe
- Verified Identity: Your identity and business information have been verified by Stripe
- Trusted Host: You have completed the necessary verification steps
- Reliable Bookings: Guests can book knowing payments are processed securely
Start Receiving Bookings
Once you are verified:
- Your listing becomes active: Guests can book your property and make payments
- Automatic payment processing: Bookings are confirmed when payment is successful
- Secure payouts: You receive payouts according to Stripe's schedule
Important Notes
- You must be verified to receive bookings and payments on TrueBookings
- The verification process is handled securely by Stripe
- Your financial information is never stored on TrueBookings — it is handled by Stripe
- Verification status is checked automatically
Frequently asked questions
How do I get the verified badge?
Connect and complete Stripe Express onboarding from your dashboard. Once Stripe confirms your account, the verified badge appears on your listing automatically.
Is my banking data safe?
Yes. Stripe handles all verification and financial data. TrueBookings never stores your bank or identity details; we only receive confirmation that you are verified.